Refund policy

At Jaipur Perfume Company, we take pride in the quality and authenticity of our fragrances. Due to the nature of perfume products, please review our policy carefully before making a purchase.

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1. Eligibility for Returns

For hygiene and safety reasons, opened or used perfume products are not eligible for return or refund.

Returns are accepted only if:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unopened, and in its original packaging

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2. Non-Returnable Items

The following items are non-returnable:

• Opened or used perfumes
• Products damaged due to misuse or mishandling
• Orders placed during promotions or sale events (unless damaged or incorrect)

 

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3. Return Process

To request a return:

• Email us at jaipurperfumecompany@gmail.com within 48 hours of delivery
• Share clear images or videos showing the issue
• Our team will review and respond within 2–3 business days

Returns without prior approval will not be accepted.

The customers can return the product within 2-3 days after receiving the product

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4. Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• The customers can return the product within 2-3 days after receiving the product

Shipping and handling charges are non-refundable, unless the return is due to our error.

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5. Replacement Policy

In case of damaged, defective, or incorrect products:

• We may offer a replacement instead of a refund
• Replacement orders are subject to product availability
• The replaced or exchanged product will be delivered in 5-7 business days
  
  

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6. Cancellation Policy

• Orders can be cancelled before they are shipped
• Once an order has been dispatched, it cannot be cancelled

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7. Exchange Policy

We do not offer exchanges for fragrance preference or change of mind.

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8. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider
• Contact your payment gateway
• Reach out to us for assistance

9. Contact Us

For refund or return-related queries, contact:

Company name: KAMAKSHI FRAGRANCES PRIVATE LIMITED
📧 Email- jaipurperfumecompany@gmail.com
📍 Address- 1st floor- 199, AWHO colony, Pirupuram Vihar, Vidhyadhar nagar, Jaipur – 302039
📞 Phone: +91-9261000071

Note:- In case of refund or replacement, please record a continuous unboxing video showing the sealed package being opened. This video is required as proof of damage and must be shared with us to be eligible for a refund or replacement.